You will receive an email confirmation for your order when your order is complete. You will also get a shipping confirmation email with a tracking number once your order has been shipped out. If you have any questions regarding your order status or haven't received an email, please contact us at firstname.lastname@example.org
The magnets that your phone is likely to come into contact with during the day like magnetic phone holders, cases or cradles or on your purse or handbag are completely safe for phones and will not cause any negative or damaging effects. Only big industrial strength magnets have the ability to damage smartphones used today.
All our products are designed to be completely safe to use with any phone and will not damage your device - so you have nothing to worry about.
Our rare-earth magnets have a rating of N50 that will provide a strong, secure hold without interfering with wireless charging.
Our wireless chargers works with most phone cases. Exceptions might be metallic cases, glass cases and cases thicker than 5mm. If you have a case like that you might have to remove it in order to properly charge wirelessly.
Yes and no. The wireless charging mount does not sync to your car's audio system. You will still be able to use Apple CarPlay as usual by connecting your cable. The great thing about the charging mount is that it allows you to use it as a phone holder while your cable is connected, something that does not work for regular phone mounts due to the fact that most regular phone mounts block the phone's bottom part where the cable is connected so if you're using CarPlay you have nowhere to put your phone. With the charging mount, you do!
In order for your phone to charge with fast charging you need a plug that can deliver the required output. If you're using one of our car chargers, connect the charger with a QuickCharge 3.0 cigarette outlet adapter. If you're using our wireless charging pad, connect the pad using a QuickCharge 3.0 wall plug.
For customers within the United States, your order should arrive within 3-5 business days. If you do not receive your order within 5 business days, please check your mailbox and tracking number, then contact us and we will make sure you're charging your phone wirelessly in no time!
We ship international orders via DHL. Average delivery time is 5-7 business days. However, international shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. In a small minority of cases, delivery can take up to 5 weeks. If it's been more than 5 weeks, contact us and we will help track down your order.
*Shipping times are once they have left our facility. Please give us 1-3 business days to process your order*
If you added the wrong shipping information for your order, please contact us as soon as possible. We will do our best to change it for you, but we can not guarantee anything in this case because our orders are being processed and shipped very fast after purchase.
Providing our customers with excellent quality products is something we strive for, however being the nature of electronics there may be faults from time to time. We offer a full 365 day warranty on all our products.
If you have received what you believe is a faulty product, please contact us at email@example.com and we will be in contact with you as soon as possible to assess the issue. All items that are deemed faulty will receive a replacement if the warranty claim is being made within 12 months of the purchase date.
Once the faulty product has been received, we will inspect the item and get back in contact with you within 1-3 working days. If the product is deemed to be faulty under the warranty guidelines at MagnetKing, we will replace the faulty product and send out a new working product to you free of charge without any delay.
If we determine that the product is not covered under the MagnetKing warranty, one of our employees will contact you directly to discuss alternatives and possible replacements at an additional cost.
There are certain situations where only partial refunds are granted: (if applicable)
- An item not in its original condition, is damaged or missing parts for reasons not due to our error.
- An item that is returned more than 30 days after delivery.
Please note that some of the following will void the MagnetKing warranty, but not limited to:
- Damages or faults caused by accidents, abuse, and misuse.
- Damages caused by wear and tear, theft or loss.
- Damages or faults caused by product tampering or use of third-party accessories.
- Use that is not in accordance with the listed instructions on the product packaging.
*If you are shipping back an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
We love MagnetKing products and we hope you do too. However, if you're experiencing any problem with your product or just don't like it and you want to return your order, we offer a 30-day money back guarantee provided that you have followed all the correct use instructions given by the customer support team. To qualify for our money back guarantee please follow the simple instructions in the article below.
1. Contact our customer support team at firstname.lastname@example.org and begin the troubleshooting process. This must be done within 30 days from the date of purchase.
2. You will be asked to provide the reason why you are not happy with the product followed by required images/videos of how the product is used.
3. If you're experiencing issues with the product, one of our customer support specialists will begin the process of troubleshooting or helping you use the product correctly according to our suggested use.
4. Follow all troubleshooting steps and provide attachments/evidence for the team to be able to assist you properly.
5. The returned items should include all parts as delivered and should be in its original box/packaging. Missing items may void the 30-day money back guarantee.
Once the request for 30-day money back guarantee has been approved, you will need to send the product back to us with a tracking number and order number.
*We may still accept refunds in certain cases even if instructions are not followed, however, we may withhold $15-20 restocking fee.
The 30 day money back guarantee does not apply for:
1. Incorrect use
2. Product was somehow damaged by the customer
3. Incompatible phone/case
Return shipping costs are not covered by MagnetKing.
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