FAQ

Yes, our Magnet King car magnet works with any phone.

However, if you have a heavy phone or you're using an iPad - we recommend placing the sticker on the back of your case for better contact with your phone.

If your phone case is thick, we also suggest placing the sticker on the back for best performance.

Sometimes, the sticker will not stick to cases that are made with unusual materials.

In that case, we highly suggest getting a new case to be able to enjoy MagnetKing™ premium magnets.

Our wireless charging magnet works with Iphone 8, Iphone 8 plus, Iphone X, Iphone XS, Samsung Galaxy S8 and up, S7 and up, Note 5, Note 7, S6 edge plus.

MagnetKing™ Premium Magnets are designed to be completely safe to use with any phone, and will not damage your device - so you have nothing to worry about.

There are many competitor/counterfeit products out there and we cannot guarantee that they are using the same high-quality patented technology and design that we are using in our premium magnets - therefore we highly recommend you use caution when purchasing from lower quality/lower priced stores, and instead purchase from us to be sure you are receiving the highest-possible quality product.

Answer: Yes, MagnetKing™ Premium Magnets are completely safe to use with your phone or device.

The best part about our premium magnets is that our customers not only enjoy them in their cars, but they also use them in many other places.

For example: many of our customers use them in their office, in their house (in different rooms), in the car...

You can put them in the bedroom near your bed, bathroom, kitchen, next to your mirror, on your treadmill, on your desk... the possibilities are truly endless.

That's why it's always best to buy 5+.

At MagnetKing™ Premium Magnets, we have a deep passion for creating luxury, ultra-sleek and aesthetically-pleasing magnets that are durable and last a lifetime.

Although there are other stores that sell similar products on the market, they usually do not cater to the same market as we do, and they do not have the same emphasis that we have on creating the highest possible quality magnets for your phone/device.

We saw the old-design clunky magnets that, for some reason, are STILL being sold and are a massive pain to use - and we decided to create a completely new product that is better looking, much more functional, and way easier to use.

You will not be dissapointed with your purchase of a MagnetKing™ Premium Magnet -- just wait until you open the box :) 

Yes, our magnets are designed with premium, sturdy materials and have a strong grip that stays perfectly attached to your car vent. 

Of course, if your car vent is broken or flimsy, then we cannot guarantee that it will stay on your car vent.

Every single one of our products are designed in the United States and Canada, by European designers. 

We have created the sleekest, best-looking possible premium magnet for your phone/device.

We are absolutely sure you will be blown away when you receive it.

MagnetKing™ Premium Magnets are an amazing gift for friends, family and relatives because everyone is guaranteed to love them.

It's a great, thoughtful and practical gift that is sleek, aesthetic, premium and luxurious.

Honestly, who wouldn't want one?

It's the perfect gift - and we highly recommend purchasing more than 3 or 4 at least because we WILL sell out during this holiday season due to extremely high demand.

Absolutely, most of our customers buy 2 or 3... one for each car and one for their family, friends and loved ones.

The best part about the MagnetKing™ Premium Car Magnets is that they also work all around the house - beside your bed, in the bathroom, while watching TV in the living room...

That's why many of our customers buy up to 5 so they can use them all over the house conveniently. 

Also many of our customers buy up to 5 so they can use them all over the house. The kitchen, beside the bed, TV room, and even the washroom.

The best part is you can prop up your phone on any table so you can chill and watch YouTube, FaceTime with your friends, or just chill on your phone.

For customers within the United States, your order should arrive within 2-3 business days. If you do not receive your order within 3 days, please check your mailbox and tracking number, then contact us and we will make sure you're charging your phone wirelessly in no time!

We ship international orders via DHL. Average delivery time is 5-7 business days. However, international shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. In a small minority of cases, delivery can take up to 5 weeks. If it's been more than 5 weeks, contact us and we will help track down your order.

*Shipping times are once they have left our facility. Please give us 1-3 business days to process your order*

PayPal, Amazon Pay, Apple Pay, Google Play and all major credit cards.

Providing our customers with excellent quality products is something we strive for, however being the nature of electronics there may be faults from time to time. We offer a full 365 day warranty on all our products.

If you have received what you believe is a faulty product, please contact us at support@themagnetking.com and we will be in contact with you as soon as possible to assess the issue. All items that are deemed faulty will receive a replacement if the warranty claim is being made within 12 months of the purchase date.

Once the faulty product has been received, we will inspect the item and get back in contact with you within 1-3 working days. If the product is deemed to be faulty under the warranty guidelines at MagnetKing, we will replace the faulty product and send out a new working product to you free of charge without any delay.

If we determine that the product is not covered under the MagnetKing warranty, one of our employees will contact you directly to discuss alternatives and possible replacements at an additional cost.

There are certain situations where only partial refunds are granted: (if applicable)

- An item not in its original condition, is damaged or missing parts for reasons not due to our error.

- An item that is returned more than 30 days after delivery.

Please note that some of the following will void the MagnetKing warranty, but not limited to:

- Damages or faults caused by accidents, abuse, and misuse.

- Damages caused by wear and tear, theft or loss.

- Damages or faults caused by product tampering or use of third-party accessories.

- Use that is not in accordance with the listed instructions on the product packaging.

*If you are shipping back an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We are confident that you will absolutely love our products. However, if for any reason you have opened the product and want to return your order, we offer a 30-day money back guarantee provided that you have followed all the correct use instructions given by the customer support team. To qualify for our money back guarantee please follow the simple instructions in the article below.

To qualify for our Money Back Guarantee please follow these simple instructions:

1. Contact our customer support team at support@themagnetking.com and begin the troubleshooting process. This must be done within 30 days from the date of purchase.

2. You will be asked to provide the reason why you are not happy with the product followed by required images/videos of how the product is used.

3. One of our customer support specialists will begin the process of troubleshooting or helping you use the product correctly according to our suggested use.

4. You must follow all troubleshooting steps and provide attachments/evidence for the team to be able to assist you properly.

5. The returned items should include all parts as delivered. Missing items will void the 30-day money back guarantee.

Once the request for 30-day money back guarantee has been approved, you will need to send the product back to us with a tracking number and order number. Failure to do so may result in us withholding the refund.

*We may still accept refunds in certain cases even if instructions are not followed, however, we may withhold $15-20 restocking fee.

The 30 day money back guarantee does not apply for:

1. Incorrect use

2. Change of mind

3. Incompatible phone/case

Return shipping costs are not covered by MagnetKing.