Providing our customers with excellent quality products is something we strive for, however being the nature of electronics there may be faults from time to time. We offer a full 365 day warranty on all our products.
If you have received what you believe is a faulty product, please contact us at support@themagnetking.com and we will be in contact with you as soon as possible to assess the issue. All items that are deemed faulty will receive a replacement if the warranty claim is being made within 12 months of the purchase date.
Once the faulty product has been received, we will inspect the item and get back in contact with you within 1-3 working days. If the product is deemed to be faulty under the warranty guidelines at MagnetKing, we will replace the faulty product and send out a new working product to you free of charge without any delay.
If we determine that the product is not covered under the MagnetKing warranty, one of our employees will contact you directly to discuss alternatives and possible replacements at an additional cost.
There are certain situations where only partial refunds are granted: (if applicable)
- An item not in its original condition, is damaged or missing parts for reasons not due to our error.
- An item that is returned more than 30 days after delivery.
Please note that some of the following will void the MagnetKing warranty, but not limited to:
- Damages or faults caused by accidents, abuse, and misuse.
- Damages caused by wear and tear, theft or loss.
- Damages or faults caused by product tampering or use of third-party accessories.
- Use that is not in accordance with the listed instructions on the product packaging.
*If you are shipping back an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
